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Search for answers or browse our frequently asked questions.
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Membership
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Accounts
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- How do I change my address?
- How do I update my email, phone number, or other information?
- How do I set up or change my direct deposit?
- Can I switch Checking Accounts?
- Do I need to provide a death certificate?
- How do I close my account?
- How do I close my membership?
- How do I change my name on my account?
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- What documents do I need to open a savings account?
- What documents do I need to open a youth account?
- What is DocuSign?
- Do I have to come into a branch to open an account?
- How do I open an account online?
- What are the requirements for your checking accounts?
- Do you offer business accounts?
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- Is it possible to transfer funds from my FNCU checking account to another account outside of FNCU? If so, how long does the transfer take?
- How do I send money to a checking account using a debit card from a different credit union?
- How do I withdraw money from my account? I do not have a debit card or checks.
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- Where do I go to find my account information?
- What are the requirements for your checking accounts?
- I switched to a different type of checking account. Will my current Debit Card or ATM card number change?
- Why was my transaction declined?
- How do I add a power of attorney to my account?
- Do I need to provide a death certificate?
- Can I re-open a closed membership?
- How can I inquire about a family member or loved one who is deceased?
- Where can I find the fee schedule?
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Online/Mobile Banking
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ATM and Debit Cards
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Credit Cards
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Loans
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- What is DocuSign?
- What is escrow?
- Do I have to come into a branch to apply for a loan?
- What is GAP insurance?
- Do you offer vehicle warranties?
- How can I access funds or request an advance from my HELOC?
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Helpful Information
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- What documents do I need to open a savings account?
- What documents do I need to become a member?
- What documents do I need to open a checking account?
- What documents do I need to apply for an auto loan?
- What documents do I need to apply for a home loan?
- What documents do I need to apply for a home equity loan?
- What documents do I need to apply for a credit card?
- What documents do I need to open a youth account?
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Locations
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Resources
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I lost my Credit Card. What do I do?
If your debit or credit card has been lost or stolen, or you have unauthorized transactions on your card, call FNCU at (866) 299-3350, during or after business hours.
For all other unauthorized transactions, call FNCU at (402) 492-9100 or (800) 882-0244, during business hours.
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Still need help?
Give us a call! (402) 492-9100
We would be happy to answer any questions you may have.