Scam alert – phone number spoofing and fraudulent text messages

FNCU has received several calls from members that relate to potential scams.

Scammers are spoofing FNCU’s telephone number and sending fraudulent text messages. If you are not familiar with spoofing, please see definition at the bottom of this page.

If you should receive a call and/or a text message from the Credit Union phone number, and you are suspicious or concerned by information being asked of you, please hang up and call our phone number directly to confirm the call: (402) 492-9100.

When the credit union calls you, we will never ask for the full card number or full social security number; we already have this information. When our fraud center calls to verify a fraudulent charge, they may ask for a partial card number or last four of the individuals SSN, but never for a full card number, PIN, or 3-digit security code on the back of your card, and never for your login credentials for your online banking.

Never use the contact information provided in the email or text message the fraudster may have sent out.

Remember, we will never ask you for:

  • Your full ATM/Debit or Credit Card number
  • Your full social security number
  • Your ATM/Debit or Credit Card PIN
  • Your login credentials for your Online Banking

Here are a few resources to help protect yourself and your identity:

For more information on the wide-range of scams, visit the Federal Trade Commission’s (FTC) website at

Remember, if you ever suspect your identity has been compromised for any reason, act immediately. With many of our Checking Accounts at FNCU, you have access to identity theft protection benefits.

Spoofing: when a caller disguises the information shown on your caller ID to appear as though they are calling as a certain person, business, or from a specific location.