Home / Online/Mobile Banking Help
Online/Mobile Banking Help
MOST CURRENT VERSION:
If you are having any issues logging into Online Banking, first verify you are using the most current version: 2.1.0.28 (located on the bottom left of the login screen). If you are using a previous version, refresh your browser by clicking F5 on your keyboard (or Command-R on Mac).
MOBILE APP: The most current version of our Apple Mobile Banking app is 2.5.3.2, and Android Mobile Banking app is 2.5.2 (located at the top, above the User ID/Password box), as of 9/2/20. If you are using an older version, please get the update from your App Store/Google Play.
CLEARING YOUR HISTORY:
If your login credentials aren’t working (but you’ve successfully logged into online banking before), Try clearing the history (i.e., cache) on your internet browser. Click on the link for instructions on clearing your history:
If you haven’t enrolled yet, take a look at the tips below.
Logging In
Only enter the user ID on the first screen.
If you click on “Remember Username”, you will not need to enter it again when you use the same device and browser within a 3-week period of time.
The confidence word that you set during enrollment will now be displayed. It is to help confirm your identity.
If you click on “Remember Device”, you will not need to enter the security questions when you use the same device and browser within a 3-week period of time.
You will have to answer your security question even if you have previously selected “remember account.”
Enrolling for the First Time
Need help enrolling in our Online/Mobile Banking? First-time users, you must “Enroll” before you can get into Online Banking or our Mobile Banking app. Enroll in one and have access to both! (They use the same login credentials!)
Click here to get additional help logging in to Online/Mobile Banking.
Get our FNCU app on your Apple and Android device.
On your mobile phone or tablet, download our FREE1 Mobile Banking app.
- 1. Type in “First Nebraska” or “FNCU” to find us.
- 2. After downloading the app, you’ll see the new FNCU icon on your screen.
- 3. Open the app and log in using the same user ID and password as Online Banking. Or if you haven’t signed up on Online Banking yet, click “enroll” to setup your login credentials. If your device supports it, you can enable Touch ID or Face ID login after enrolling.
1 Text, data and other wireless carrier charges may apply.
First Time Users Checklist
- Enroll in Online Banking.
- Download the FNCU Mobile app. (Online Banking and the Mobile app use the same login credentials, so you only need to “enroll” in one of them).
- Enroll in eStatements (within Online Banking).
- Enroll in Bill Pay (within Online Banking).
- Establish eAlerts (within Online Banking).
- Enroll in Phone Banking by calling (531) 600-6797. (Save this number in your contacts.)
Upcoming Features
Mobile Banking
- eAlerts
- Ability to change User ID and Password
- Send yourself a check
- Change your email address
- Enroll in eServices
