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Online/Mobile Banking help
MOST CURRENT VERSION:
If you are having any issues logging into Online Banking, first verify you are using the most current version: 2.0.0.90 (located on the bottom left of the login screen). If you are using a previous version, refresh your browser by clicking F5 on your keyboard (or Command-R on Mac).
MOBILE APP: The most current version of our Apple Mobile Banking app is 2.2.1.0, and Android Mobile Banking app is 2.3.2 (located at the top, above the User ID/Password box), as of 6/12/20. If you are using an older version, please get the update from your App Store/Google Play.
CLEARING YOUR HISTORY:
If your login credentials aren’t working (but you’ve successfully logged into online banking before), Try clearing the history (i.e., cache) on your internet browser. Click on the link for instructions on clearing your history:
If you haven’t enrolled yet, take a look at the tips below.
Logging In
Only enter the user ID on the first screen.
If you click on “Remember Username”, you will not need to enter it again when you use the same device and browser within a 3-week period of time.
The confidence word that you set during enrollment will now be displayed. It is to help confirm your identity.
If you click on “Remember Device”, you will not need to enter the security questions when you use the same device and browser within a 3-week period of time.
Because of the new update, you will have to answer your security question even if you have previously selected “remember account.”
Enrolling for the First Time
Need help enrolling in our new Online/Mobile Banking? First-time users, you must “Enroll” before you can get into Online Banking or our new Mobile Banking app. Enroll in one and have access to both! (They use the same login credentials!
Need additional help logging in to Online/Mobile Banking? Click here.
Get our new FNCU app on your Apple and Android device.
On your mobile phone or tablet, download our FREE1 Mobile Banking app.
- 1. Type in “First Nebraska” or “FNCU” to find us.
- 2. After downloading the app, you’ll see the new FNCU icon on your screen.
- 3. Open the app and log in using the same user ID and password as Online Banking. Or if you haven’t signed up on Online Banking yet, click “enroll” to setup your login credentials. If your device supports it, you can enable Touch ID or Face ID login after enrolling.
1 Text, data and other wireless carrier charges may apply.
First Time Users Checklist
- Enroll in the new Online Banking.
- Download the new FNCU Mobile app. (Online Banking and the Mobile app use the same login credentials, so you only need to “enroll” in one of them). Delete the old apps (FNCU & DeposZip app, if used).
- Enroll in eStatements (within Online Banking).
- Enroll in the new Bill Pay (within Online Banking).
- Establish new eAlerts (within Online Banking).
- Enroll in the new Phone Banking by calling (531) 600-6797. (Save this number in your contacts.)
Frequently Asked Questions
For all of our FAQs click here.
Upcoming Features
Mobile Banking
- MoneyMap
- eAlerts
- Ability to change User ID and Password
- Person-to-person payments within Bill Pay
- Send yourself a check
- Transfer funds to another member
- Change your email address
- Enroll in eServices
Learn about the updates we made to our online services (11/19):
Online Banking
Online Banking overview. Enroll in our new online banking service by visiting our website (firstnebraska.org) and following the on-screen prompts. Prior to creating a new user ID and password, you will be asked for:
- Your member number – this is your account number (without the suffix).
- Primary account holder’s social security number.
- Other identifying information.
New features include:
- Online and Mobile Banking will use the same login credentials! Once you log into one, you can easily access the other.
- Access to view other FNCU accounts you are associated with.
- Ability to create nicknames for your accounts.
Estatements: Enroll in our FREE eStatement service through online banking.
- When you enroll, you will have access to the last 11 months of eStatements.
- Paper statements will be sent to all members until eStatements are established in the new system.
Transaction History: Your transaction history prior to Nov. 1 will only be available online by enrolling in our new FREE eStatement service. (By enrolling, you will have access to the last 11 months.) You can enroll in eStatements by clicking on the “Statements” tab across the top of Online Banking.
eAlerts and eNotices:
- Receive alerts via text or email, such as balances and deposits.
- Receive notices via text or email, such as overdrafts and loan payments.
Mobile Banking
Mobile Banking overview. Our new Mobile Banking app is available for download from the Apple App Store or Google Play. (Don’t forget to delete the old FNCU mobile banking app.) New features will be available with this FREE service, including:
- Online and Mobile Banking will use the same login credentials! Once you log into one, you can easily access the other.
- New options for log-in include touch ID or facial recognition.
- New Bill Pay service, which includes Picture Pay.
- Check images.
- Remote Check Deposit – take a picture of your check and deposit it electronically. Once you download the Mobile Banking app and enroll, you will be able to access our new Remote Check Deposit system, which allows you to deposit checks by taking a picture on your mobile device. It is available by clicking on “Deposit” at the bottom of the Mobile app. Remote check deposit will no longer require a separate app – it is integrated into the mobile app. (Don’t forget to delete the DeposZip app if you used our old app.)
Coming soon – Person-to-person (P2P) payment, and estatements. eAlerts and eNotices:
- Receive alerts via text or email, such as balances and deposits.
- Receive notices via text or email, such as overdrafts and loan payments.
Bill Pay
Enroll in our new Bill Pay service! New Features include:
- Access within online banking and mobile banking.
- New Picture Pay
Our Bill Pay giveaway has ended. For details, click here.
Phone Banking
Our new Phone Banking number is (531) 600-6797. You will be prompted for the following information:
- Your account number.
- Other identifying information.
- Establish a secret PIN for future access.
Transfer funds, get your account balances, and get transaction history without using the internet. Just call and follow the prompts. It’s fast and easy!
