Contact & Locations

contact us

Contact Us

We’re here for you. Here’s all the ways you can contact us online or over the phone.

PHONE:
(402) 492-9100 or (800) 882-0244.

EMAIL:
You may contact us by email* at info@firstnebraska.org regarding any questions or comments you have.

STOP IN:
View our branch locations.

MAIL:
For any correspondence, including payments, mail:

First Nebraska Credit Union
10655 Bedford Ave
Omaha, NE 68134

FAX:
(402) 492-9119

PHONE BANKING:
Call (531) 600-6797 anytime, anywhere!

Transfer funds, get your account balances, and get transaction history without using the internet. Just call and follow the prompts. It’s fast and easy!

Click here for a phone banking how-to guide.


Complete the form below, and we will contact you within 24 hours.

*For your security, do not include private or confidential information.

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Locations

First Nebraska Branch Locations

Bedford branch

Bedford

10655 Bedford Ave
Omaha, NE 68134
(402) 492-9100

ATM / ITM* on site

48th branch

48th Street

4740 S. 48th St.
Omaha, NE 68117
(402) 553-7999

ATM on site

120th st ITM

120th Street ITM

4151 S. 120th
Omaha, NE 68137

(Branch closed learn more)

ITM on site

Elkhorn branch

Elkhorn

20241 Manderson St.
Elkhorn, NE 68022
(531) 999-2450

ATM / ITM* on site

Lincoln north branch

Lincoln North

5070 N. 32nd St.
Lincoln, NE 68504
(402) 477-7766

ATM / ITM* on site

Yankee Hill branch

Yankee Hill

8101 S. 40th St.
Lincoln, NE 68516
(402) 420-0644

ATM / ITM* on site

Shared Branching Locations

FNCU members can visit other participating credit unions to do their FNCU transactions. Learn more about Shared Branching.

*Available at our two Lincoln branches, Elkhorn, and 120th St., Interactive Teller Machines are similar to ATMs, but so much more! During business hours, you can have a live video conversation with a knowledgeable FNCU representative. After hours, it has super powers as well, including the ability to give you $1, $5, $20 and $50 bills, plus you can deposit up to 50 checks and bills all at one time.

Hours

Drive-thru Hours:
Mon – Fri: 8 am – 6 pm
Sat: 9 am – 12:30 pm

Lobby Hours:
Mon – Fri: 9 am – 5 pm
Sat: 9 am – 12 pm (see details below)

Phone: (402) 492-9100
Toll Free: (800) 882-0244
Fax: (402) 492-9119

LOBBY HOURS ON SATURDAYS

  • Bedford Lobby: open 1st and 3rd Saturday of each month
    (and closed on the 2nd, 4th and 5th Saturday)
  • 48th St. Lobby: open 2nd and 4th Saturday of each month (and closed on the 1st, 3rd and 5th Saturday)
  • Elkhorn Lobby: open every Saturday
  • Lincoln N. Lobby: open on the 1st and 3rd Saturday of each month (and closed on the 2nd, 4th and 5th Saturday)
  • Yankee Hill Lobby: open every Saturday

PLEASE NOTE: our Drive-thrus are open every Saturday, and can accommodate the majority of your transaction needs. As a reminder, our ITMs (found at most locations) have a teller waiting to help you on screen, if you need assistance.

Phone Numbers

FNCU MAIN PHONE:

VISA DEBIT AND CREDIT CARD:

IF YOU THINK YOU ARE A VICTIM OF FRAUD OR IDENTITY THEFT:

  • During business hours, call 1-866-299-3350, and press 3 for debit cards, or press 4 for credit cards.
  • After business hours, call 1-866-647-6223

FNCU eALERTS:

  • If you have enrolled in eAlerts, text message alerts will come from (832) 271-5835.
ATMs

You have unlimited free transactions at FNCU branch ATMs/ITMs.

Plus, you have access to thousands of surcharge-free** ATMs worldwide through our Allpoint® and CO-OP networks!*

Find an Allpoint ATM near me
CO-OP find an ATM

*Learn more about our ATMs.

** For each non-FNCU branch ATM/ITM transaction over four, per account, per month, an ATM Transaction Fee of $2.50 will be assessed. Other bank, credit union, and ATM operators’ surcharges may apply. The Premier Checking Account includes unlimited free ATM/ITM transactions, even if it’s not an Allpoint or CO-OP ATM. However, other bank, credit union, and ATM operators’ surcharges may apply.

ITMs

An ITM is an enhanced ATM. Do most of your typical drive-thru window transactions (during business hours) with an ITM. After hours, use it as an enhanced ATM, 24/7.

Learn more about ITMs » 

Elkhorn ITM

At our Elkhorn
Branch drive-thru

204th and Maple
Elkhorn, NE

120th St. ITM

Stand-alone
machine

120th and I St.
Omaha, NE

Lincoln North ITM

At our Lincoln North
Branch drive-thru

Near 33rd and Superior
Lincoln, NE

Yankee Hill ITM

At our Yankee Hill
Branch drive-thru

40th and Yankee Hill
Lincoln, NE

Bedford ITMs

At our Bedford
Branch drive-thru

Near 108th and Maple
Omaha, NE