Ryan and Laura Troxel have been FNCU members for just over four years. When Laura was 10, she opened her first account at the same big bank where her parents banked. After getting married, Laura and Ryan did all their banking there. When the Troxels’ three girls became teenagers, the family had more financial needs to manage. Their girls were starting to get jobs and needed accounts, as well.
But they were not happy with the service they were receiving at the bank. It was hard to get a hold of someone, and the fees were starting to add up. Laura said they had so many rules, it was hard to do business with them.
They started searching for a new way to bank. Ryan has been a teacher for Omaha Public Schools for 27 years, and Laura is a nurse at Bergan Mercy Hospital. Ryan had seen a First Nebraska Educator’s Credit Union flyer on the bulletin board in the school’s mailroom. They didn’t really know what the difference between a credit union and a bank was, so Laura asked her cousin, a bank examiner, about credit unions. She heard good things, and decided to meet with Erin Kershner at our 120th branch.
Laura was apprehensive in switching accounts after being with the same bank for 35 years. She didn’t want to deal with new account numbers and passwords. They also had two paychecks automatically deposited and their house payment automatically paid through their bank account, which needed to be switched over. But she knew it was time to switch.
Their story is one we hear often.
When Laura and Ryan met with Erin (Branch Manager at 120th branch at the time), they found Erin to be patient, calm and understanding. Erin helped set everything up – checking and savings accounts for Ryan and Laura and their three daughters. As well as direct deposits, automatic payments, and online banking! Laura also helps her mom with her banking needs, and wanted a simpler solution for them, so she helped her mom move her accounts, as well. With all these accounts and changes, Laura said Erin was non-judgmental and made her feel like they were doing the right thing.
“It was a very smooth transition. We should have done it a long time ago!”
And after four years of being members at FNCU, they haven’t regretted it for a moment. The Troxels tell us the staff at 120th are always friendly and feel like family. They like that it is a convenient location and they don’t have to stand in line to get helped. Laura said, “We love the small-town atmosphere. They know us by name when we stop in.”
As a bonus, the Troxels are enjoying lower fees, and are saving money. Their oldest daughter just opened a vacation savings account, and Ryan said they’ll be coming in for a car loan in the near future.
Already have a checking account somewhere else?
No problem. It’s easy to switch to First Nebraska Credit Union.
Use our online switch kit, give us a call (402) 492-9100, or stop by one of our locations!
To get an overview of all of our products and services, click here.
