Software Upgrade FAQs

Is the new bill pay system available within mobile banking?

Yes, our new bill pay service will be integrated within mobile banking. You will now be able to pay bills from the convenience of your smart phone or tablet.

What are Person to Person (P2P) payments?

Within our new bill pay service, you may utilize the Pay-a-Person option to send funds to a person using their email or text messaging option on a mobile device. Funds are debited from your account and a notification is sent to the receiver of the payment. They will enter their debit card number or account number from any financial institution to accept the payment from you.

What is Picture Pay?

Picture Pay allows you to snap or upload a picture of a bill to easily create a payee and authorize a payment to them. The system auto detects the payee information to automatically create the new payee in the system. This eliminates the hassle of entering payee information and account numbers. Copies of bills are stored online and are easily accessible. Pictures that are more difficult to read will be routed to a specialist to hand-enter the information and create the new payee for you. It is available on your mobile device and your desktop computer.

Will there be a delay with sending payments in the new system after registering for the new service?

No. The new Bill Pay system will not have any delays. There will no longer be a delay between authorizing a payment (i.e., payments will be deducted and sent from your account the same day.)

Once you have enrolled in the new Bill Pay service, you will be able to set up payees and schedule payments the same day. You can either setup your payees similar to the process you are used to today or you can utilize a new feature called Picture Pay to expedite this process. This feature will allow you to take or upload a picture of your bill to automatically create the payee.

What will happen to my payments already scheduled in the system (including recurring)?
  • Payments scheduled to be sent before Oct. 25 will be processed as normal.
  • Any payments scheduled to be sent after Oct. 25 from the old system will NOT be processed (includes recurring payments previously authorized).
  • Other payment arrangements must be made for items due after Oct. 25.

Many merchants offer the ability to make one-time payments electronically using your credit union account number and routing number or you may choose to write a paper check until the new system is available.

For example, if you have a payment scheduled to be sent on Oct. 28 for your mortgage due on Nov. 1, you would want to reschedule this payment to be sent on or before Oct. 25 to avoid having to make other payment arrangements.

When is the last day I can schedule a payment from the old bill pay system?

The last day a scheduled Bill Pay payment will be processed is Oct. 25.  Any payments scheduled to be sent after Oct. 25 will not be processed (including reoccurring payments previously authorized).

Will my payments still be sent from the old system?
  • Payments scheduled to be sent before Oct. 25 will be processed as normal.
  • Any payments scheduled to be sent after Oct. 25 from the old system will NOT be processed (includes recurring payments previously authorized).
  • Other payment arrangements must be made for items due after Oct. 25.
Will I have access to the old system to be able to transfer my payee information?

No.  Members will not have access to the current system after 2 pm on Friday, Oct. 25.

We recommend you document your current payees before Oct. 24.

  • Payments scheduled to be sent before Oct. 25 will be processed as normal.
  • Any payments scheduled to be sent after Oct. 25 from the old system will NOT be processed (includes recurring payments previously authorized).

Other payment arrangements must be made for items due after Oct. 25.

Members will need to re-enroll for our Bill Pay service in online banking or in our mobile banking app.

The new Picture Pay feature will make the setup of new payees and payments quick and convenient. Picture Pay allows you to take a picture of your statement, then information will flow into the appropriate places within the system.

Will my payee information transfer to the new system?

Bill Pay information from the current system will not transfer over to the new system. We recommend you document your current payees before Oct. 24.

  • Payments scheduled to be sent before Oct. 25 will be processed as normal.
  • Any payments scheduled to be sent after Oct. 25 from the old system will NOT be processed (includes recurring payments previously authorized).

Other payment arrangements must be made for items due after Oct. 25.

The new Picture Pay feature will make the setup of new payees and payments quick and convenient.

Will I have to re-enroll in the service?

Yes. Members will need to re-enroll for our Bill Pay service in online banking or in our mobile banking app. After re-enrolling you can start to setup your payees and schedule payments the same day.

When is the Bill Pay system changing?

Bill Pay will not be available Friday, Oct. 25 through Sunday, Nov. 3. Starting Nov. 4, enroll in our new Bill Pay service to establish payees and initiate payments. Bill Pay will now be included in our Mobile Banking app.

Why is the bill pay system changing?

We are upgrading all of our electronic services to offer you better options. The new Bill Pay system will provide more robust payment options and will be fully integrated in our online banking and mobile banking app.

Is our Bill Pay system changing?

Yes. We will be migrating to a new service. It will provide added features to you such as mobile access, same day payments for select vendors, picture pay and person-to-person payments (P2P).

Is a check digit needed for ACH (automatic clearing house) transactions?

No. You will not need to provide a check digit when setting up an ACH transaction. All you need is your account number and to indicate if it is a checking or savings account.

When is the last day I can schedule a payment from the old bill pay system?

The last day a bill payment can be scheduled to go out through the current Bill Pay system is Oct. 24. Any payments scheduled to be sent after Oct. 25 from the old system will NOT be processed (includes recurring payments previously authorized).

Can I get a print-out of my current Bill Pay payees?

No. We do not have access to the information in your current Bill Pay system. We recommend you document your current payees before Oct. 24. The two Bill Pay letters sent to you includes a form to help you gather all the necessary information.

How do I get my Bill Pay information from the old system to set it up in the new one?

Current Bill Pay users are receiving two letters that describe what steps need to be taken before and after the conversion to make sure bills are paid on time. Bill Pay information from the current system will not transfer over to the new system. We recommend you document your current payees before Oct. 24. Each letter includes a form to help you gather all the necessary information.

  • Payments scheduled to be sent before Oct. 25 will be processed as normal.
  • Any payments scheduled to be sent after Oct. 25 from the old system will NOT be processed (includes recurring payments previously authorized).
  • Other payment arrangements must be made for items due after Oct. 25.
If I make a night drop deposit during the core conversion upgrade, when will it be processed?

Night drop deposits made from 5:30 pm on Thursday, Oct. 31 through Sunday, Nov. 3 will not be processed until Monday, Nov. 4.

Will I be able to see my old eStatements after the conversion?

You will only be able to view them online by re-enrolling in our free eStatement service through our new online banking or mobile banking app. You will then have access to 13 months of eStatements.

Will I still receive my eStatement?

No. You will need to re-enroll in our free eStatement service, starting Monday, Nov. 4, through our new online banking or mobile banking app to receive your eStatements. Once re-enrolled you will have access to the last 13 months of eStatements. All members will receive an October paper statement.

Will my statement look different?

Your FNCU statement will look very similar, but will contain all of the same information as it does today.

How does the core system upgrade benefit me?

We are upgrading our electronic systems to stay ahead of technology changes and to provide a more enhanced, streamlined banking. As a result of the system upgrade, FNCU will be able to provide our members with:

  • Better technology within Bill Pay, Online & Mobile Banking
  • Customizable Online Banking opportunities
  • Advanced security and more efficiencies
Will I still have the option to increase my limits for my ATM and/or Debit card?

During the conversion, limit increases will not be available. The daily ATM limit will be $400 and the daily Debit card limit will be $700. Once the conversion is complete, the debit card limit will be set back to the normal daily limit of $1,000 with the option to increase the limit for larger purchases by contacting FNCU.

Do I need to re-setup my car payment that comes over from another financial institution?

No. Your payments that have been set-up to automatically come here to make a loan payment or deposit to an account will not be affected.

I have an automatic withdrawal (ACH) from my account on Nov. 1. Will my payment be made on time?

Once the conversion is complete, any scheduled payments will be processed reflecting their normal posting date. Make any known payments prior to the 1st, as payments may be delayed due to the conversion.

Will I be able to access Phone Banking?

No. Phone Banking will not be available beginning Thursday, Oct. 31 at 7 pm, through Sunday, Nov. 3.  You will need to re-establish your access credentials starting on Monday, Nov. 4.

How will I access my online banking after the conversion?

The new online banking system will be located in the same place on our website, on the home page at firstnebraska.org. Starting Nov. 4, enroll in our new online banking service and follow the on-screen prompts to setup your new login. Once logged in, enjoy the new, enhanced, online banking look.

If you have saved the online banking direct link (hb3.intech-inc.com) to your favorites, you will be redirected to our website after the conversion.

Will I be able to access Online Banking during the conversion?

No. Online Banking will not be available beginning Thursday, Oct. 31 at 7 pm through Sunday, Nov. 3.  You will need to re-establish your online credentials starting on Monday, Nov. 4.

Can I view my transactions during the conversion?
  • During the conversion you will not be able to see your transaction history.
  • Your previous transaction history will not be available in online banking, mobile banking or phone banking after 7 pm Oct. 31. If you would like access to your previous account history after Oct. 31, we suggest you enroll in our new free e-statement service starting Monday, Nov. 4. You will then have access to the last 13 months of eStatements.
  • All members will receive a paper statement in October. If you have questions regarding your account history before to October 31, please plan ahead and access your account with online banking, mobile banking or phone banking. Feel free to also contact one of our friendly FNCU team members.
Will my Direct Deposit be affected?

You do not need to make any changes with your employer and your Direct Deposit will continue as normal. However, your Direct Deposit will no longer flow through your savings account and will post directly to your checking account or the account you designated when you set up your direct deposit.

If I get paid on Nov. 1, how can I access my funds?
  • First, refer to your paycheck stub for your deposit amount.
  • You can still use your FNCU Debit and/or ATM card to access your funds. Debit Cards will have a daily limit of $700, and ATM Cards will have a daily limit of $400.

If you need to make a large payment or purchase, write a check, or consider having some extra cash on hand during this time.

If you get paid with a paper check, please insert it into our night depository box (at any of our branches) from 5:30 pm Thursday, Oct. 31 through Sunday, Nov. 3. Deposits will be processed on Monday, Nov. 4.

Will my ATM and/or Debit card still work during the conversion?

Yes. Your ATM and/or Debit Card will still work; however they will have lower limits:

  • ATM withdrawal limit – $400 per day.
  • Debit card purchase limit – $700 per day.

You will be able to access your funds during the conversion using our Allpoint and MoneyPass ATM networks. FNCU branch ATM’s will not be available on Thursday, Oct. 31 and Friday, Nov. 1.
All FNCU branch ATMs will be available starting Sunday, Nov. 3.

Do I need to make a large cash withdrawal before the conversion so I have access to my money?

You may want to consider having some extra cash on hand during this time, as our branches will be closed on Nov. 1-2 and Online and Mobile Banking will not be available Nov. 1-3.

Will branch hours be affected during the conversion period?

Yes. All FNCU branches (lobbies, drive-thrus and phones) will close at 6 pm on Thursday, Oct. 31 and will re-open on Monday, Nov. 4 with normal business hours.

Will my Account Number or Debit, ATM, or Credit Cards change?

No.

  • Your account number will stay the same. Some account suffixes will change, but the account descriptions you see in online banking and on your statements will remain the same.
  • Your Debit, ATM, and Credit Cards will remain the same. In addition, checks will not need to be reordered.
  • Any automatic transfers that have been set up from one FNCU account to another, will convert over to the new system.

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