What should I do if there is fraud on my account?

If you see activity on the account that does not belong to you, please contact us immediately at (402) 492-9100, so we can assist with figuring out what charges may not be yours and what next steps need to be.

First Nebraska Credit Union offers free fraud monitoring on all our checking accounts via a third-party service called Fraud Watch. If you receive a call from them regarding suspicious activity on the account, you will need to verify if the transactions they list are fraudulent or not. If the transactions flagged by Fraud Watch are fraudulent, please call us at (402) 492-9100 to start the process of getting a new card printed and those fraudulent charges removed.

You should always review your monthly statements, whether you get them electronically or in the mail, for account activity that may not belong to you. Call First Nebraska if you suspect your account has been compromised OR if you’re seeing activity that does not look familiar.

With many of our Checking Accounts at FNCU, you have access to identity theft protection benefits. Should you feel your identity has been compromised, we have professional Identity Theft Recovery Advocates standing by. These Advocates work on your behalf to help recover and to help you reverse any damage caused by identity theft.