How Can We Help?
Search for answers or browse our frequently asked questions.
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Membership
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Accounts
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- How do I change my address?
- How do I update my email, phone number, or other information?
- How do I set up or change my direct deposit?
- Can I switch Checking Accounts?
- Do I need to provide a death certificate?
- How do I close my account?
- How do I close my membership?
- How do I change my name on my account?
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- What documents do I need to open a savings account?
- What documents do I need to open a youth account?
- What is DocuSign?
- Do I have to come into a branch to open an account?
- How do I open an account online?
- What are the requirements for your checking accounts?
- Do you offer business accounts?
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- Is it possible to transfer funds from my FNCU checking account to another account outside of FNCU? If so, how long does the transfer take?
- How do I send money to a checking account using a debit card from a different credit union?
- How do I withdraw money from my account? I do not have a debit card or checks.
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- Where do I go to find my account information?
- What are the requirements for your checking accounts?
- I switched to a different type of checking account. Will my current Debit Card or ATM card number change?
- Why was my transaction declined?
- How do I add a power of attorney to my account?
- Do I need to provide a death certificate?
- Can I re-open a closed membership?
- How can I inquire about a family member or loved one who is deceased?
- Where can I find the fee schedule?
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Online/Mobile Banking
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ATM and Debit Cards
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Credit Cards
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Loans
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- What is DocuSign?
- What is escrow?
- Do I have to come into a branch to apply for a loan?
- What is GAP insurance?
- Do you offer vehicle warranties?
- How can I access funds or request an advance from my HELOC?
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Helpful Information
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- What documents do I need to open a savings account?
- What documents do I need to become a member?
- What documents do I need to open a checking account?
- What documents do I need to apply for an auto loan?
- What documents do I need to apply for a home loan?
- What documents do I need to apply for a home equity loan?
- What documents do I need to apply for a credit card?
- What documents do I need to open a youth account?
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Locations
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Resources
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Can I get a replacement card same-day?
You can typically get a replacement debit card on the same day, at any of our branches. We encourage you to stop in if you need one. ATM cards and credit cards are not available for same-day replacement. Please stop in or give us a call for details.
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Still need help?
Give us a call! (402) 492-9100
We would be happy to answer any questions you may have.