Search for answers or browse our frequently asked questions.
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Membership
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Accounts
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- How do I change my address?
- How do I update my email, phone number, or other information?
- How do I set up or change my direct deposit?
- Can I switch Checking Accounts?
- Do I need to provide a death certificate?
- How do I close my account?
- How do I close my membership?
- How do I change my name on my account?
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- What documents do I need to open a savings account?
- What documents do I need to open a youth account?
- What is DocuSign?
- Do I have to come into a branch to open an account?
- How do I open an account online?
- What are the requirements for your checking accounts?
- Do you offer business accounts?
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- Is it possible to transfer funds from my FNCU checking account to another account outside of FNCU? If so, how long does the transfer take?
- How do I send money to a checking account using a debit card from a different credit union?
- How do I withdraw money from my account? I do not have a debit card or checks.
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- Where do I go to find my account information?
- What are the requirements for your checking accounts?
- I switched to a different type of checking account. Will my current Debit Card or ATM card number change?
- Why was my transaction declined?
- How do I add a power of attorney to my account?
- Do I need to provide a death certificate?
- Can I re-open a closed membership?
- How can I inquire about a family member or loved one who is deceased?
- Where can I find the fee schedule?
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Online/Mobile Banking
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ATM and Debit Cards
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Credit Cards
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Loans
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- What is DocuSign?
- What is escrow?
- Do I have to come into a branch to apply for a loan?
- What is GAP insurance?
- Do you offer vehicle warranties?
- How can I access funds or request an advance from my HELOC?
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Helpful Information
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- What documents do I need to open a savings account?
- What documents do I need to become a member?
- What documents do I need to open a checking account?
- What documents do I need to apply for an auto loan?
- What documents do I need to apply for a home loan?
- What documents do I need to apply for a home equity loan?
- What documents do I need to apply for a credit card?
- What documents do I need to open a youth account?
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Locations
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Resources
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I would like to get a copy of my husband’s statements, but I can only get mine. Is there a way for me to get his?
You only have access to the statements for the account you are the primary owner of. If your husband is the primary FNCU member, and you are a Joint on his account, you will not be able to get his statement without using a log in for his account. Likewise, if you are both FNCU members but you have separate accounts, you will only have access to the statement of the account in which you are logged into. This is true even if you are able to see the accounts listed in our online/mobile banking, because statements are issued by account number. If you would like a copy of a statement for an account you are listed as a Joint Owner of, give us a call at (402) 492-9100 and we are happy to see what options work best to get you a copy of the statement securely.
Still need help?
Give us a call! (402) 492-9100
We would be happy to answer any questions you may have.