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Helpful Information
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Resources
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Locations
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Membership
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- How can I export my account information into Excel or for my tax program?
- How can I get my 1098 or 1099 tax form?
- How do I become a member?
- How much do your services cost?
- What if I did not receive my 1098 or 1099?
- Where are you located?
- Where can I find my member number?
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Accounts
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- How do I send money to a checking account using a debit card from a different credit union?
- How do I withdraw money from my account? I do not have a debit card or checks.
- Is it possible to transfer funds from my FNCU checking account to another account outside of FNCU? If so, how long does the transfer take?
- How do I know when my deposit will be available?
- How do I order checks?
- How do I update my email, phone number, or other information?
- I see some activity on the account that is not mine. What do I do?
- I want a stop payment on a payment. How do I do that?
- I would like to get a copy of my husband’s statements, but I can only get mine. Is there a way for me to get his?
- I would like to print my checking accounts’ transactions. How can I do that?
- What should I do if there is fraud on my account?
- Where do I go to find my account information?
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ATM and Debit Cards
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Loans
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Credit Cards
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Online/Mobile Banking
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How do I set up a payee?
- Once you are signed into our Online/Mobile Banking system, navigate to the Bill Pay screen, and click the “Add Payee” button in the middle of the screen. You can then search by the name of the Payee or add it manually if you know the address and account number for the account the funds are going to. You can also add a memo line so when the funds are received, the Payee will know what it is for.
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We would be happy to answer any questions you may have.